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“To continuously improve our quality of services, we have established an internal monitoring system that includes regular internal and external inspections, which are conducted by our supervisory staff to identify and resolve potential problems,” CTT said.
Nonetheless, CTT said there might be cases in which issues occur due to “unclear or outdated sender address information.” CTT has called on people to update their mail addresses to ensure they receive their mail as intended.
In a different case, the same resident noted several government letters containing important documents were not received, which forced him to request that a check be reissued from the government’s annual wealth partaking scheme.
