Japan supermarket chain uses AI to gauge staff smiles, speech tones in quality service push

A supermarket chain in Japan has adopted an artificial intelligence system that draws on more than 450 elements, including facial expressions and voice volume to measure the attitudes of customer-facing staff.

By: scmp.com

Jul 22 2024
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Japan supermarket chain uses AI to gauge staff smiles, speech tones in quality service push

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Japan supermarket chain uses AI to gauge staff smiles, speech tones in quality service push

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