How Walt Disney World Is Trying to Make Amends With Unhappy Guests

(Bloomberg) — “I think Disney has lost our family for good,” says Lindsey Robertson, a mother of two in Dallas. She was describing how Walt Disney Co.’s Orlando parks have gone from her happy place to a source of mounting frustrations. “We’ve had back-to-back negative experiences with staff, the stand-by lines are out of control, and the cost has become insurmountable.” Read More