Qantas is urgently investigating whether “recent system changes” caused a glitch in its app that allowed some users to see others’ profiles and booking data.
Users on X reported being logged in as “a different person each time” the app was opened.
One showed that refreshing the app on their smartphone displayed someone else’s account, before reverting back on the next refresh.
“I have access to the booking details, QFF numbers, status, and boarding passes of people I don’t know,” X user lachlanlawyer tweeted.
The issues were similarly reported by users on frequent flyer forums, though not all were able to replicate it.
Qantas has acknowledged the issues in a statement and said it is investigating.
“We’re urgently working to resolve the issue impacting the Qantas app this morning and we sincerely apologise to our customers who have been impacted,” the airline said.
“We’re investigating whether this issue may have been caused by recent system changes.
"We recommend that customers log out and log in to their Qantas Frequent Flyer account on the Qantas App.”
