Laylah Rose says she won her first pageant at age 2. With dark, glossy hair and a measured smile, she went on to enter many more. Yet, even as a girl, she dreamed of something bigger. Rose didn’t only want to wear a sash, as her mother and grandmother had done before her: She wanted to run Miss USA.
Last summer, Rose, 45, whose legal name is Laylah Loiczly, finally achieved that goal. In an email, she said she saw “opportunities to improve, enhance and in many ways repair the iconic brand.”
Those repairs were sorely needed. In recent years, Miss USA has weathered allegations of racism and sexual harassment, and has passed from owner to owner — one of them being Donald Trump. The 2022 suicide of Miss USA 2019 sent the organization reeling. In 2023, Rose’s predecessor was suspended after accusations of pageant rigging.
In her first months in charge of the pageant, Rose got to work. (She bought the rights to manage Miss USA for an initial payment of $1.5 million, according to a preliminary deal document.) She helped secure a multiyear deal with The CW to broadcast the Miss USA pageant for the first time since 2016. In an interview, Renato Basile, a Hollywood producer she hired to work on the production, credited her with “bringing the luster back to Miss USA and Miss Teen.”
But less than a year into Rose’s tenure as the president and CEO of the organization, the reigning Miss USA and Miss Teen USA, Noelia Voigt, who is from Utah, and UmaSofia Srivastava, stepped down within days of each other. In the pageant’s seven-decade history, no winner had ever quit.
Careful observers identified what they believe to be a secret message hidden in Voigt’s Instagram post announcing her resignation: “I AM SILENCED.”
Read more: Utah’s Miss USA cited sexual harassment, ‘toxic work environment’ in resignation, report says
The departures rocked the pageant world, but were less than shocking to those who knew Rose. In interviews with over two dozen pageant insiders, several people familiar with Rose said she had a tendency to overpromise and under-deliver. They recalled frequent staff turnover, describing her as abrasive and self-obsessed. Several people said the environment she created at the organization was toxic.
“I’m not surprised that Noelia stepped down,” Kimberly Nicewonder, the longtime director of the Virginia pageants, said of the former Miss USA. “I just thought it would have happened sooner.”
Disillusioned with the crown
Some of the problems simmering inside Miss USA were garden-variety for a tightknit professional community: There was interpersonal conflict, dysfunction and disappointment with a new leader who suddenly seemed to turn everything upside down. But many of the participants and state directors — who run the state-level pageants that send their winners to the Miss USA event — felt those issues exposed deeper tensions within an institution at odds with its own stated mission of women’s empowerment.
For decades, the Miss USA pageant was a splashy, televised affair with hosts including Dick Clark, Bob Barker and Andy Cohen. The winners were proto-influencers, traveling the country to promote personal causes and appearing on red carpets. Some used the pageant as a springboard to professional careers, such as Shawn Weatherly, Miss USA 1980, who went on to star in “Baywatch.” Halle Berry placed as first runner-up in 1986.
The pageant, however, has lost cultural relevance in recent years.
“Interest in Miss USA is way, way down from where it was in the last century and even earlier in this century,” said Hilary Levey Friedman, author of “Here She Is: The Complicated Reign of the Beauty Pageant in America.”
“There are just so many more opportunities for women now than there were in the ‘50s,” she said.
Voigt was frustrated by what happened after she accepted the glittering crown last September, according to her mother, Jackeline Voigt. Through a representative, Noelia Voigt declined to be interviewed, citing a nondisclosure agreement.
The new Miss USA began making the typical preparations for the Miss Universe pageant, which was being held that November in El Salvador. In the past, the director of Miss USA had accompanied the winner to the global event. Voigt expected that Rose would do the same.
But Rose did not attend the event. Instead, Jackeline Voigt accompanied her daughter to the pageant on her own dime. (Rose said she did not attend because of a family matter.)
When Voigt and her mother returned to the United States, they ran into more problems. As part of her title, Voigt expected to receive a $100,000 salary, a luxury car and an apartment in Los Angeles to live in for the duration of her reign. It seemed like a reasonable expectation: During the televised broadcast of Miss USA, one of the hosts rattled off a list of prizes the winner would receive, including an apartment and a car. Rose said in an email that while Voigt’s contract included a salary, the other prizes were not guaranteed.
Still, in December, Rose told Voigt the organization had secured her a new apartment, according to Jackeline Voigt. When it never materialized, Voigt, who had already moved out of her apartment in Utah, ended up crashing with friends and family. She confided in her pageant coach, Thom Brodeur, about her housing situation. He jokingly called her “the homeless Miss USA,” Brodeur said.
Finally, in March, Miss USA provided Voigt with a car and a place to live in Miami.
It wasn’t enough. Two months later, Voigt resigned. In her internal resignation letter, obtained by The New York Times, she detailed the allegations about not receiving her apartment and car in a timely manner. She wrote that being Miss USA had affected her health, adding that she struggled with anxiety and took medication to manage her symptoms.
She also described an incident of sexual harassment when, during a Christmas parade last year in Sarasota, Florida, the driver of her car made an inappropriate comment. He asked her if she was “into old men with money,” Jackeline Voigt said her daughter had told her. In her resignation letter, Voigt wrote that the organization failed to support her when she reported the incident.
In late May, Rose replied to Voigt in a 10-page letter obtained by the Times. In it, Rose denied Voigt’s accusations and accused her of carrying out a “smear campaign” against the organization. Rose wrote that she “immediately” discussed the incident at the Christmas parade with Voigt after being made aware of it.
“You indicated you did not need or want to seek redress,” Rose wrote.
Srivastava, the Miss Teen USA, had her own tensions with the Miss USA organization — and with Rose specifically. Her mother, Barbara Srivastava, said in an interview that Rose could be abrasive in emails with her then-16-year-old daughter. (Rose described her communication style as “professional and appropriate.”) The younger Srivastava declined to comment because of a nondisclosure agreement.
Barbara Srivastava said she eventually asked Rose to stop communicating with her daughter altogether: “I said, ‘I don’t want that woman bullying my daughter.’”
Rose would also use the official Miss USA and Miss Teen USA Instagram accounts to leave positive comments about herself, which were made to look as if they were written by Voigt and Srivastava, said Claudia Michelle Engelhardt, who stepped down from her role as social media director for Miss USA in May. Rose denied this claim.
Srivastava’s parents felt unsure about how to handle the situation. Unlike many competing in Miss Teen USA, their daughter was relatively new to the pageant world. They had no idea what to expect when she won.
In March, Barbara Srivastava called Mario Bucaro, the vice president for international relations at Miss Universe, which oversees Miss USA and Miss Teen USA. She and her husband had several video calls with Rose and Bucaro, in hopes that the organization might address how their daughter was being treated.
The meetings, while cordial, didn’t accomplish much, Barbara Srivastava said. She recalled that Bucaro, a former Guatemalan diplomat, praised her daughter and said the organization could help with her dreams of attending Harvard University.
“‘She’s everything that a Miss USA and a Miss Universe should be,’” Barbara Srivastava recalled being told in one meeting.
The ‘Fyre Fest’ of pageants
It wasn’t only the winners who felt wronged by Rose. Some state directors said they were put off when Rose did not ask them to introduce themselves in their first meeting together. (All current state directors interviewed for this article were granted anonymity because they feared retaliation by Rose.)
Soon after, Rose informed the directors that their local pageants were being put on hold — leaving at least one director on the hook for tens of thousands of dollars in expenses for events set to be held just a few weeks out, according to several state directors with knowledge of the situation.
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