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Hours on hold and endless queues: Canadians still grappling with poor passport service

Canadians routinely wait hours on the phone and in person when dealing with Passport Canada, and it's left some people fed up with the quality of customer service.

By: cbc.ca

May 08 2024
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Hours on hold and endless queues: Canadians still grappling with poor passport service

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Guide-dog owners say new U.S. rules complicate border crossings