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Calabrio Unveils AI-Powered Interaction Summary for Enhanced Contact Center Efficiency
The intelligent automation that streamlines interactions into summaries to improve agent productivity MINNEAPOLIS — Calabrio, the workforce performance company, today announced general availability of its new generative artificial intelligence
MINNEAPOLIS -- Calabrio, the workforce performance company, today announced general availability of its new generative artificial intelligence (GenAI)-powered Interaction Summary feature. Available as an add-on, the feature summarizes communications between contact center agents and customers to improve the customer experience, optimize productivity and save costs. Read More
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