Working Well: When holidays present rude customers, taking breaks and the high road preserve peace

NEW YORK (AP) -- The December holidays are supposed to be a time of joyful celebration, but the season can be especially grueling for the millions of people who work in retail stores, staff airline counters and field complaints coming into call centers. Read More

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace

Working Well: When holidays present rude customers, taking breaks and the high road preserve peace
Working Well: When holidays present rude customers, taking breaks and the high road preserve peace
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